Commission-free booking and front-desk system for a boutique hotel
A hospitality system that unifies the reservation book, room plan and front-desk operation on one screen — where guests book directly from the website.
Try the Live DemoThe Problem
Boutique hotels, guesthouses and apart-hotels often manage reservations with a mix of paper books, spreadsheets and phone notes. When the same room is sold through two channels, overbooking occurs — and fixing it hurts both guest satisfaction and the property's reputation.
When most reservations come through commission-charging intermediary platforms, a large slice of a full season's earnings goes to commissions. The business has no direct sales channel of its own; even when a website exists, it is usually just a brochure page where guests cannot actually book.
The front desk and housekeeping work separately: finding out whether a room has been cleaned means a phone call. Because occupancy, pricing and room status are not visible in one place, the manager cannot see the property's real-time state at a glance.
The Solution
We built a reservation and front-desk system tailored to the property. At its core is a single calendar showing the occupancy of every room; reservations can be moved by drag-and-drop and free/booked days are visible at a glance.
We placed an online booking engine on the business's own website. Guests pick dates and a room type and complete the booking themselves — a direct sales channel that works without paying commission to intermediaries. Flexible pricing can be defined by season, day and room type.
We added check-in/check-out, guest cards, extra charges and folio tracking to the front-desk panel. Housekeeping staff update room status (dirty/clean/ready) from their own phones, so the front desk sees which room is ready to sell in real time. The infrastructure was designed ready to sync with channels like Booking and Airbnb.
The Result
- A commission-free direct booking channel taken from the property's own website
- Every room's occupancy on one calendar — visibility that reduces double-booking risk
- Room-status tracking that closes the information gap between front desk and housekeeping
- Flexible pricing and campaigns by season and room type
Technologies Used
Other Case Studies
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