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Frequently Asked Questions

We collected the questions we get most often on a single page: first about how we work, then about each solution. Can't find your answer? Write to us and we'll add it here.

About how we work

How long does a project take?

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It depends on scope: a corporate website takes 2-4 weeks, an industry management system 4-8 weeks, and a full ERP or e-commerce project 2-4 months. After the discovery call we provide a clear timeline and stick to it.

How does pricing work?

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After clarifying the scope together, we give a fixed-price quote. The price doesn't change unless the scope does. We also offer monthly maintenance plans.

Do we own the source code?

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Yes. Once the project is paid for, all rights to the source code belong to you. We don't lock you into closed systems that make you dependent on us.

Do you provide post-launch support?

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Yes, the first month of support is free on all projects. Afterwards we offer monthly maintenance and development agreements, with same-day response to critical issues.

Can it integrate with our existing systems?

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In most cases, yes. We have integration experience with accounting software, ERPs, payment gateways and shipping providers. We review your infrastructure during discovery and give a clear answer.

How does communication work during the project?

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We open a dedicated channel for you (WhatsApp group or your preferred tool), share weekly progress summaries and get your approval at every key step.

Restaurant POS & Ordering System

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How long does the restaurant POS setup take?

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A standard setup takes 1–2 weeks, including menu, floor plan and user permissions plus staff training. Custom integrations (fiscal printer, delivery, accounting) can extend this to 3–4 weeks.

How much does the POS system cost?

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Pricing depends on the number of branches, terminals and modules you need. We offer both one-time licence and monthly subscription models and give you an exact quote after a free discovery call.

Does it work if the internet goes down?

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Yes. The system keeps running on the local network, stores orders on the device and syncs to the cloud automatically once the connection is back.

Why custom ERP instead of an off-the-shelf package?

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Off-the-shelf ERPs impose their own processes and charge for modules you never use. A custom ERP is shaped around your workflow, includes only what you need, and leaves data ownership entirely with you.

How long does ERP implementation take?

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A single-department rollout (e.g. inventory + purchasing) takes 4–6 weeks; a full ERP covering production and accounting takes 3–6 months. We ship in modules so you get a working system early.

B2B / B2C Platforms

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Can I set different prices per dealer?

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Yes. You can define price lists and discounts per dealer group, account or product. Each dealer only sees their own pricing and balance after logging in.

Does it integrate with my ERP?

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Yes. We sync orders, stock and account data both ways with your existing ERP or accounting system.

Company Management Panels

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Why a custom panel instead of an off-the-shelf CRM?

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Generic CRMs come with generic fields and teams drift back to spreadsheets. A custom panel mirrors your workflow — the fields, reports and permissions are your call.

Can I set per-role permissions?

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Yes. Role-based access is standard: sales sees customers and quotes, social media sees content and activities, financials stay with management.

Hairdresser & Beauty Center

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How do customers book?

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You get a dedicated booking page. Customers pick a service and staff member, see real availability and book themselves — share the link on Instagram or WhatsApp.

Are reminders sent automatically?

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Yes, automatic WhatsApp or SMS reminders go out before the appointment, which noticeably cuts no-shows.

Can I track membership expiry?

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Yes. Each member's package, remaining sessions and expiry date are tracked, with automatic reminders before expiry — renewal rates go up.

Can I manage multiple branches or franchises?

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Yes. Each branch manages its own data while HQ sees members, revenue and occupancy across all branches in one screen.

Digital Invitation & Event Page

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How do guests receive the invitation?

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You get a personal link to share on WhatsApp, Instagram or SMS. It opens right in the guest's browser — no app install needed.

Can I see who is attending?

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Yes. Guests confirm attendance and headcount via RSVP, and you see the live list in your panel — exact numbers for seating and catering.

Hotel & Reservation System

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How does the booking engine get added to my website?

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We integrate a booking button and calendar into your existing website, or build a hotel site with the engine included. Guests pick dates and rooms and complete the booking themselves — it lands in your panel instantly.

Does it sync with Booking and Airbnb?

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The infrastructure is built ready for channel integration. We define the scope based on the channels you use, with the goal of keeping all occupancy on one calendar and reducing double-booking risk.

Can I set seasonal pricing?

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Yes. Separate rates by room type, date range and day, plus minimum-stay rules and campaigns — updates reflect on the booking engine immediately.

Clinic, Dental & Health Center

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How do patients book appointments?

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Your clinic gets a dedicated booking page where patients pick a procedure and practitioner and see real availability. Alternatively, bookings can be created by your front desk only, with patients receiving confirmations and reminders.

Can I keep treatment history and patient files?

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Yes. Exam notes, treatments, session plans and attachments (x-rays, test results, consent forms) live on one patient card.

Is patient data stored securely?

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Yes. Data is stored with role-based access, and we plan retention and access together with you in line with data-protection requirements.

Real Estate Office & Portfolio Management

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How are properties stored in the system?

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Each property is recorded with photos, location, price, rooms and full details. Filter by area, price range and features to find the right property in seconds.

How does lead matching work?

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You enter a client's request (area, budget, rooms) and matching properties are listed automatically. New properties are matched against waiting requests too.

What happens if an agent leaves the office?

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Portfolio data, client requests and meeting notes live in the office's system, not on the agent's phone — handover is smooth and knowledge stays with the office.

Didn't find your answer?

Write to us directly. The discovery call is free and we'll give you a concrete, honest answer.

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FAQ — Software, ERP, POS, CRM | SyntrixCode